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FAQs
What products are considered FSA eligible?
FSA eligible products are items classified as a qualified medical expense under IRS requirements. Through Truemed, certain footwear and hands-free shoes from Orthofeet may be eligible when purchased with an LMN. This means qualified customers can use FSA funds to buy FSA shoes designed to support foot health and mobility.
Are there fees associated with using Truemed's services?
There are no additional fees for qualified customers using Truemed as your payment option at checkout to purchase HSA approved shoes or FSA approved shoes. Truemed is easy to use and facilitates the process by issuing a letter of medical necessity based on a private health survey, making certain footwear fully reimbursable.
Can I use my HSA/FSA funds on shoes for my kids (dependents)?
Yes, you may be qualified to use your HSA or FSA account for dependents if they are covered by the administrator of your health savings account or flexible spending account. As long as the individual qualifies through Truemed’s individual qualification survey, you may be eligible to buy shoes on behalf of your dependents.
How does using my HSA/FSA account save me money?
HSAs and FSAs were created to help individuals spend tax-advantaged dollars on products and services related to healthcare. When you use your FSA or HSA to purchase qualified footwear, you’re using pre-tax income—helping you save money compared to paying with a regular credit card.
How long does it take for me to receive my Letter of Medical Necessity?
In most cases, Truemed will send you instructions and issue an LMN within minutes of completing the private health survey. This LMN satisfies all IRS requirements to make your purchase a qualified medical expense.
Who is Truemed?
Truemed is a healthcare payment platform that helps connect eligible products with HSA FSA spending. By partnering with Orthofeet, Truemed is making it easy for qualified customers to use their health savings account or flexible spending account on footwear through a compliant reimbursing process. Explore FSA and HSA shoes easily with Orthofeet.
Why is my HSA/FSA card being declined?
HSA or FSA cards are often declined because some FSA or HSA eligible shoes are not automatically classified as qualified at checkout. If this happens, simply select Truemed as your payment option or use your regular credit card, then follow instructions with your LMN to submit your purchase for reimbursement.





































































